NOTE: Support is only provided to customers of ginternet.co.uk. Please read the following before you contact us for support. Use our Contact Form to request help, we will telephone or e-mail you back. Urgent enquiries must be directed through our Support Number:

Web Site Support
Template Support
E-Mail Support
Hosting Support
Domain Names Support
Streaming Support
SEO Support


Web Site Support

If you are having problems accessing your web site, please wait and try again a little later. Your site may be inaccessible for a number of reasons including your ISP or a network problem between your PC & your web site server.

Further help & support for individual web sites is provided as a web site is delivered by e-mail, phone, or as a text document.

For help with setting up your Actinic Catalog or other e-commerce applications, please download the E-Commerce Support Document

Template Support

Template Web Site help on how to modify, conditions of use and more can be found in the template section. Look for the help? link.

E-Mail Support

For Setting up E-mail, please download the E-Mail Support Document. This document shows you how to access e-mail via webmail and how to set up on Outlook / Express.

Hosting Support

If you are having problems accessing your web site, please wait and try again a little later. Your site may be inaccessible for a number of reasons including your ISP or a network problem between your PC & your web site server.

Download the Hosting Support Document for information about your server, how to upload files, additional features available and more.

Domain Names Support

Once a Domain Name is registered, it can take up to 3 working days before it can be used and is visible on the Internet. If your domain name does not seem active to you after this time, please e-mail us with your domain name and details of when it was registered.

Domain Name information including Transfers to & from ginternet can be found in the Domain Support Document

Streaming Support

For support on streaming, how to stream, failure recovery and more, please visit www.liveaudiostreaming.com

SEO Support

Search Engine support is provided for the higher levels of service. Your personal account manager can discuss your needs. If you do not have a personal account manager, please contact sales.

 

 

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